Based on monthly keyword-search data
PolyAI automates customer phone support with natural voice agents that resolve issues 24/7.
Rank | Product | Monthly VolumeVol | 3-Month GrowthGrowth |
---|---|---|---|
1 | PolyAI PolyAI automates customer phone support with natural voice agents that resolve issues 24/7. | 1.5M | +7% |
PolyAI automates customer phone support with natural voice agents that resolve issues 24/7. | |||
2 | Concentrix Concentrix delivers AI helpdesk chatbots to automate support, optimize CX at scale | 77.9K | +16% |
Concentrix delivers AI helpdesk chatbots to automate support, optimize CX at scale | |||
3 | Tars Tars automates support with AI chatbots, resolving FAQs and routing tickets 24/7. | 110.0K | -7% |
Tars automates support with AI chatbots, resolving FAQs and routing tickets 24/7. | |||
4 | Zendesk Zendesk automates omnichannel support with AI chatbots, ticketing, and knowledge base. | 90.5K | -6% |
Zendesk automates omnichannel support with AI chatbots, ticketing, and knowledge base. | |||
5 | Retell Ai Retell AI deploys voice support agents that resolve issues fast and integrate with helpdesks. | 13.6K | +38% |
Retell AI deploys voice support agents that resolve issues fast and integrate with helpdesks. |
Rank | Product | Monthly VolumeVol | 3-Month GrowthGrowth |
---|---|---|---|
1 | PolyAI PolyAI automates customer phone support with natural voice agents that resolve issues 24/7. | 1.5M | +7% |
PolyAI automates customer phone support with natural voice agents that resolve issues 24/7. | |||
2 | Tars Tars automates support with AI chatbots, resolving FAQs and routing tickets 24/7. | 110.0K | -7% |
Tars automates support with AI chatbots, resolving FAQs and routing tickets 24/7. | |||
3 | Zendesk Zendesk automates omnichannel support with AI chatbots, ticketing, and knowledge base. | 90.5K | -6% |
Zendesk automates omnichannel support with AI chatbots, ticketing, and knowledge base. | |||
4 | Concentrix Concentrix delivers AI helpdesk chatbots to automate support, optimize CX at scale | 77.9K | +16% |
Concentrix delivers AI helpdesk chatbots to automate support, optimize CX at scale | |||
5 | Amelia Amelia automates omnichannel support, deflecting calls and resolving tickets 24/7. | 74.0K | -6% |
Amelia automates omnichannel support, deflecting calls and resolving tickets 24/7. |
Rank | Product | Monthly VolumeVol | 3-Month GrowthGrowth |
---|---|---|---|
1 | Khoros Khoros AI chatbots route, resolve, and deflect support cases, integrating with CRM | 4.2K | +54% |
Khoros AI chatbots route, resolve, and deflect support cases, integrating with CRM | |||
2 | Retell Ai Retell AI deploys voice support agents that resolve issues fast and integrate with helpdesks. | 13.6K | +38% |
Retell AI deploys voice support agents that resolve issues fast and integrate with helpdesks. | |||
3 | Frame AI Frame AI analyzes support conversations to automate insights and optimize helpdesk KPIs | 7.3K | +30% |
Frame AI analyzes support conversations to automate insights and optimize helpdesk KPIs | |||
4 | Cognigy Cognigy automates omnichannel support with AI chat and voice, boosting CSAT and deflection | 5.9K | +27% |
Cognigy automates omnichannel support with AI chat and voice, boosting CSAT and deflection | |||
5 | Smith Ai Smith.ai's AI chat resolves FAQs, qualifies leads, and escalates issues via integrations. | 7.1K | +24% |
Smith.ai's AI chat resolves FAQs, qualifies leads, and escalates issues via integrations. |
AI is likely to replace jobs that do not require human elements such as empathy or creativity (such as a therapist or an artist). However, commercial AI adoption and job displacement will not happen as fast as many believe. Most people won't notice a change for at least 2-3 years, with a major economic shift happing over the next decade. This means you have time to adapt, ideally learning to use AI to your advantage in order to remain productive.
Most models learn patterns from data rather than "understanding" like humans. For example, AI has learned that when it sees: "Think outside the..." it will have learned to predict the next word to be "box". As technology advances, and more data centers are built, AI will continuously improve on its pattern recognition skills.
You can trust AI answers like you trust a human's answers — with the understanding that even humans with the best intentions can be wrong sometimes. However, as AI technology advances, these mistakes will become less frequent, eventually to the point of near perfection.
Your data is stored on the server of whichever company's product you are using, unless you are running an open-source AI model on your personal computer. "Safe" can be an objective term, depending how much you trust that company to protect your data.
Not yet, but most experts agree that AGI is only a matter of time. Some believe AGI, a term used to mark the moment in which artificial intelligence surpasses human intelligence, will be achieved in as few as 2-3 years, while other say 5-10 years.
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