Privacy Policy

Effective date: August 16, 2026

Who we are

Greatvineis a product of Fountainhead Operations LLC ("we," "us"), providing AI-powered text messaging assistants for small businesses, reachable at https://greatvine.ai. This policy covers both visitors to this website and people who exchange messages with businesses that use Greatvine.

Information we collect

• Website: information you submit through our waitlist and contact forms (email address, name, business name, message). We use minimal analytics and do not run third-party advertising trackers.
• Messaging service: when you text a business that uses Greatvine, we process the contents of that conversation, your phone number or chat identifier, and appointment details you provide (such as your name and requested time), on behalf of that business.
• Website chat: our chat widget stores a random session identifier in your browser so your conversation history persists. It is not used to track you across other sites.

How we use information

• To operate the messaging assistant: answering questions, booking appointments, and notifying the business you contacted.
• To generate transcripts and AI summaries of conversations for the business you messaged.
• To respond to your inquiries and manage the early-access waitlist.
• To secure, debug, and improve the service.

SMS / text messaging

• Conversations are customer-initiated: you opt in by texting a business's number. Businesses may also send appointment confirmations and reminders related to your request.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out of messages from a business, and HELP for help.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Greatvine for monday.com

If your team installs our app from the monday.com marketplace, calls are placed from inside monday and the app reads only what it needs to do that: the name of the item you open and the contents of the board column your account designates as the phone-number column, using your own monday permissions at the moment you view it. We do not copy or store your boards. What we do store are call records — the numbers involved, timestamps, duration, and voicemail recordings and their transcripts when a caller leaves one — together with the monday account and user identifiers needed to operate your subscription. Billing is handled entirely by monday.com; we never see your payment details. If you uninstall the app, we permanently delete your workspace's data — including call history and voicemail recordings — within 10 days, and your phone number is released.

Calendar and video conferencing connections

Businesses can connect their own Google Calendar, Microsoft Outlook, or Zoom account to Greatvine to power scheduling. When a business connects an account, we store the OAuth tokens for that connection encrypted at rest and use them only for the connected purpose: reading free/busy times and writing booking events (calendars), and creating, updating, or deleting the video meetings that belong to bookings (Zoom). We never read the contents of unrelated calendar events, and we never access Zoom meetings, recordings, or account data beyond creating the meetings a booking asked for. Disconnecting an account in settings deletes its tokens immediately, and deleting a Greatvine account deletes every connection with it. We request the minimum scopes each provider offers for this functionality.

Greatvine's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. From Google Calendar we request only the free/busy scope, which returns the times a calendar is busy and never the title, guests, location, or description of any event, and the events scope, which we use solely to create, update, and delete the booking events Greatvine itself makes. We do not use Google user data to train generalized AI models, we do not sell or transfer it for advertising, and no human at Greatvinereads it except with the account owner's explicit permission for support, or where required by law.

Sharing

We do not sell personal information. We share data only with the service providers required to operate Greatvine — messaging carriers and platforms (e.g., Twilio, Meta WhatsApp), cloud hosting and database providers, and AI model providers that process conversation text to generate replies and summaries — each bound to use it only to provide their service; with the business whose number or website you contacted, which controls its own customer relationships; and when required by law.

Retention & security

Conversation data is retained for as long as the business you contacted maintains its account, so it can serve you in future conversations. Data is encrypted in transit and at rest, isolated per business, and access-controlled. You may request deletion of your data at any time (below).

Your choices

• Opt out of SMS from any business by replying STOP.
• Request access to or deletion of your personal information via our contact form.

Changes

We will post any changes to this policy on this page with an updated effective date.

Contact

Questions about this policy? Reach us through the contact form.