Privacy Policy
Effective date: July 28, 2026
Who we are
Greatvine("we," "us") provides AI-powered text messaging assistants for small businesses, reachable at https://greatvine.ai. This policy covers both visitors to this website and people who exchange messages with businesses that use Greatvine.
Information we collect
- Website: information you submit through our waitlist and contact forms (email address, name, business name, message). We use minimal analytics and do not run third-party advertising trackers.
- Messaging service: when you text a business that uses Greatvine, we process the contents of that conversation, your phone number or chat identifier, and appointment details you provide (such as your name and requested time), on behalf of that business.
- Website chat: our chat widget stores a random session identifier in your browser so your conversation history persists. It is not used to track you across other sites.
How we use information
- To operate the messaging assistant: answering questions, booking appointments, and notifying the business you contacted.
- To generate transcripts and AI summaries of conversations for the business you messaged.
- To respond to your inquiries and manage the early-access waitlist.
- To secure, debug, and improve the service.
SMS / text messaging
- Conversations are customer-initiated: you opt in by texting a business's number. Businesses may also send appointment confirmations and reminders related to your request.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out of messages from a business, and HELP for help.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Sharing
We do not sell personal information. We share data only with the service providers required to operate Greatvine — messaging carriers and platforms (e.g., Twilio, Meta WhatsApp), cloud hosting and database providers, and AI model providers that process conversation text to generate replies and summaries — each bound to use it only to provide their service; with the business whose number or website you contacted, which controls its own customer relationships; and when required by law.
Retention & security
Conversation data is retained for as long as the business you contacted maintains its account, so it can serve you in future conversations. Data is encrypted in transit and at rest, isolated per business, and access-controlled. You may request deletion of your data at any time (below).
Your choices
- Opt out of SMS from any business by replying STOP.
- Request access to or deletion of your personal information via our contact form.
Changes
We will post any changes to this policy on this page with an updated effective date.
Contact
Questions about this policy? Reach us through the contact form.